Shipping Policy
A legal disclaimer
This Shipping Policy is a legally binding document that establishes the terms of shipping and delivery between WonderStruck Studio (“we,” “our,” or “us”) and our customers (“you”). By placing an order through our website, you acknowledge and agree to the terms outlined in this policy.
A Shipping Policy provides clarity and mutual understanding — informing you of what to expect regarding shipping times, costs, and procedures, while outlining our obligations and limitations as a small studio based in Singapore.
Please read this policy carefully before making a purchase.
Processing Time
All orders are processed and packed with care.
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In-stock items: Orders are typically processed and ship out within 3–5 business days (excluding weekends and public holidays).
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Preorders or limited-edition decks: Estimated shipping timelines will be clearly stated on the product page.
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If there are any unforeseen delays (e.g., supply or production issues), we will notify you via email.
Shipping Origins and Coverage
We ship all orders directly from Singapore to both domestic and international destinations.
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Domestic shipping (Singapore): Delivery usually takes 2–3 business days after dispatch.
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International shipping: Delivery time varies depending on the destination, but generally takes 7–21 business days.
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Delivery times are estimates and may vary due to customs, postal service delays, or other factors beyond our control.
Shipping Costs
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Shipping costs are calculated at checkout based on destination, weight, and selected shipping method.
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From time to time, we may offer free shipping promotions or cover shipping fees for specific wholesale or first-time partner orders.
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Any additional customs duties, import taxes, or fees imposed by your country are the responsibility of the customer.
Tracking and Delivery
Once your order ships, you will receive an email confirmation with a tracking number and courier details. We encourage customers to monitor their tracking information.
Delays and Service Interruptions
While we strive to ensure timely deliveries, certain events may cause delays, including:
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Customs processing or inspections
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Global shipping disruptions, postal delays, or natural events
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Peak holiday seasons or limited-edition preorder fulfilment
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We are not responsible for delays caused by carriers, customs, or any factors outside our control.
Lost or Damaged Parcels
If your package is lost or arrives damaged, please contact us within 7 days of receipt (or expected delivery date) at studiowonderstruck@gmail.com. We will work with the courier service to investigate the issue and, if applicable, provide a replacement or other appropriate resolution. Please retain all original packaging and documentation for claims.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. We are not liable for delays, losses, or additional shipping charges arising from incorrect or incomplete addresses. Return parcels due to incorrect address, reshipping cost will be bear by the customer.
Legal Disclaimer
This Shipping Policy is part of our overall Terms of Service and constitutes a legally binding agreement between you and WonderStruck Studio. We reserve the right to update or modify this policy at any time without prior notice. Any changes will take effect immediately upon posting on our website.
By completing a purchase, you confirm that you have read, understood, and agreed to this Shipping Policy.
Contact Us
If you have any questions about your order or shipping process, please contact us at: studiowonderstruck@gmail.com