Refund Policy
Overview
At WonderStruck Studio, every item we create is made with care, intention, and attention to detail. Because our products are limited in quantity , all sales are final.
We do not offer refunds or exchanges once a purchase has been completed, unless there is a valid reason, such as incorrect item received.
Eligibility for Review
If you believe your order qualifies for a refund or exchange, please contact us within 7 days of receiving your item at studiowonderstruck@gmail.com with:
-
Your order number
-
A brief explanation of the issue
-
Photo evidence (if applicable) showing the product defect or shipping damage
We will review your request on a case-by-case basis and may request additional information if needed.
Valid Reasons for Refund or Exchange
Once your claim is approved, we will offer a replacement (where possible) or a refund to your original payment method.
Damaged or Lost Packages
If your package arrives damaged, please contact us immediately with photos of both the product and packaging.
If your order is lost in transit, we will work with our courier partners to investigate the issue and offer a solution accordingly.
Processing of Approved Refunds
If a refund is approved, it will be processed to your original payment method. Refunds may take 5–10 business days depending on your bank or payment provider.
Legal Disclaimer
This Refund or Exchange Policy forms part of the Terms and Conditions governing your purchase from WonderStruck Studio. We reserve the right to update or modify this policy at any time without prior notice.
Contact Us
If you have any questions or concerns about this policy, please reach out to us at: studiowonderstruck@gmail.com